The substance is found in the plant, Symphytum Officinallis. The substance used in cosmetics is synthetically produced from other naturally sources. The substance is used as skin conditioning and soothing agent in cosmetics.
Citric acid is a medium strong acid, which is found naturally in citrus fruits. Citric acid may be extracted from fruits, but for industrial purposes, citric acid is mainly produced artificially. Citric acid is added to regulate the acidity (pH-value). Citric acid simultaneously has a preservative effect on the types of bacteria, which cannot grow in low pH environments.
Phenoxyethanol is an aromatic ether which is used as a preservative.
It is difficult to avoid preservatives in personal care and cleaning/washing since water give rise to good growing conditions for bacteria’s, fungus and mold. If microorganisms are allowed to grow this could, besides destroying the product and limit the durability, also result in a risk for infection for the consumer.